Terms of Use

By creating an account or using RadFAQS ("the platform"), you agree to these Terms of Use and our Privacy Policy. If you do not agree, please do not use the platform.

RadFAQS is a digital directory and second-opinion platform. We connect patients with verified Nigerian radiologists for written second-opinion reports and, optionally, follow-up consultations. We also help patients find and book scans at partner diagnostic centers.

RadFAQS is not an emergency service and does not replace your treating physician. If you are experiencing a medical emergency, call your local emergency services or go to the nearest hospital. Our reports are professional second opinions; treatment decisions remain with you and your doctor.

You must be at least 18 years old to create an account. Where the patient is a minor, the account must be created and managed by a parent or legal guardian.

• You are responsible for keeping your login credentials secure.
• You agree to provide accurate, current information during sign-up and when uploading clinical context for a case.
• You must not share your account, impersonate another person, or upload content on behalf of someone who has not given you permission.

By uploading medical imaging or referral documents you confirm that:

• You are the patient, the patient's legal guardian, or a clinician acting with the patient's informed consent.
• You consent to the file being reviewed by a verified RadFAQS radiologist and to it being stored securely in line with our Privacy Policy.
• The files are free of malware and you have the right to share them.

Reports are written by independent, verified radiologists. They reflect the radiologist's professional opinion based on the imaging and clinical context you provided. Reports do not establish a doctor-patient relationship in the treating-physician sense, and they are not a prescription.

Standard turnaround is 48–72 hours from when the case is claimed. Urgent findings discovered during review may be flagged earlier.

For partner-center bookings, RadFAQS facilitates the slot reservation. The actual scan is performed by, billed by, and is the responsibility of the diagnostic center. RadFAQS is not responsible for the clinical conduct, equipment quality, or staffing of any third-party center.

For non-partner referrals, RadFAQS only generates a digital referral document. You are responsible for contacting the center to confirm availability. We do not guarantee a slot.

• Payments are processed by Paystack. Prices are shown in Nigerian Naira (₦) and are inclusive of applicable taxes unless stated otherwise.
• Second-opinion fees become non-refundable once a radiologist has claimed your case, because the reviewing time is committed at that point.
• Booking fees for diagnostic centers are non-refundable. They cover the slot reservation and digital referral generation regardless of whether you ultimately attend.
• If we cannot deliver a service for which you have paid (for example, technical failure on our side), we will issue a full refund.

Radiologists who join the platform agree to additional terms presented during onboarding, including verification of MDCN credentials, the 70/30 revenue split, expected report quality and turnaround, and obligations around patient confidentiality.

You agree not to:

• Use the platform for anything illegal or harmful.
• Upload content you do not have the right to share, or upload another person's medical data without their consent.
• Attempt to bypass security, scrape data, or interfere with the platform's normal operation.
• Use the platform to harass, defame, or threaten anyone — including radiologists, center staff, or other users.

The RadFAQS platform, design, branding, and FAQ library are owned by RadFAQS and protected by copyright and other laws. You may read and share FAQ content for personal, non-commercial use with attribution. Any other use requires written permission.

Your medical imaging and reports remain your property. By uploading them you grant us the limited licence necessary to deliver the service.

The platform is provided "as is." While we work hard to keep it available and accurate, we do not warrant that it will always be uninterrupted, error-free, or that AI-assisted features (such as RadBot Q&A) will be free from mistakes. AI outputs are educational and must not be treated as medical advice.

To the fullest extent permitted by Nigerian law, RadFAQS is not liable for indirect, incidental, or consequential damages arising from your use of the platform. Our total liability for any claim relating to the platform is limited to the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for fraud, gross negligence, or anything that cannot be excluded under applicable law.

You may delete your account at any time by contacting support@radfaqs.com. We may suspend or terminate accounts that breach these Terms, with notice where reasonably possible.

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes are subject to the exclusive jurisdiction of the Nigerian courts in Lagos State, unless mandatory law requires otherwise.

We may update these Terms as the service evolves. Material changes will be communicated by email or in-app notice before taking effect. Continued use of the platform after the change constitutes acceptance.

Questions about these Terms: support@radfaqs.com.